A Multimedia Customer Interactive Solution for helpdesk, telesales and collection application.
e-CentriX is an integrated customer interactive system which communicate with customer in four ways; voice, fax, SMS, and internet. With the ubiquitous cellular application, fixed telephone lines and internet, corporate can be easily contacted by their customers to get closer with your customer. e-CentriX helps corporate to be closer with their customers by making it easier for them to reach them. Built with a powerful middle ware and database engine. e-CentriX offers unprecedented flexibility and scalability from an open architecture perspective.
e-CentriX support two platform PBX (conventional) and IPPBX.
For PBX e-CentriX support major branded (Avaya, Siemens, Panasonic, Ericsson,
Alcatel, etc.) and we have IP PBX solution.
e-CentriX is targeted at SME and Enterprise that requires contact center system for their customer. Industry segments that are pre-disposed to gaining the most value from e-CentriX include :
• Telecommunication Industries
• Finance Industries
• Consumer Goods Industries
• Service Industries
• Wholesale/Distribution
• Transport Industry
• Security Industry
• Automotive Industry