e-CentriX Complaint Handling
This system enables you to not only capture the issues but helps you standardize and simplify the resolution process for every single issue you could ever imagine. It automates and streamlines your work so that not only will you improve customer service and increase client retention, but you can reduce the internal cost of issue handling at the same time. Plus, the root cause analysis will...
Read Moree-CentriX CMS ( Collection Management System)
The system will track all payments that have been received and all adjustments that have been made. In addition you can monitor all payment dues and automated. The customer information window provides access to all loan and demographic information. Within each customer multiple loans may be created and managed. At a glance the users may look at balance information or see detail of all...
Read Moree-CentriX TMS (Telesales Management System)
Optimize every phase from the initial campaign strategy to successfull closure, cross-selling and up-selling e-CentriX TMS effectively integrates sales and telemarketing processes with the e-CentriX Contact Center, a continuous feedback loop that manages customer contacts against your sales and telemarketing objectives. e-CentriX TMS can help optimize every phase of this cycle – from the...
Read Moree-Centrix Contact Center
A Multimedia Customer Interactive Solution for helpdesk, telesales and collection application. e-CentriX is an integrated customer interactive system which communicate with customer in four ways; voice, fax, SMS, and internet. With the ubiquitous cellular application, fixed telephone lines and internet, corporate can be easily contacted by their customers to get closer with your customer....
Read MoreQue-X ( Queuing System )
Improving Customer Satisfaction by giving measured services. Provide a one stop solution Customer Care Center. From hardware to software backed by state-of-the-art technology. Que-X Systems develop and markets customer queuing system and CRM solution for today’s dynamic e-business environment. As proven solutions, Que-X doing intelligent multitasking, both handling customer queue flow while...
Read More