e-CentriX CMS ( Collection Management System)
The customer information window provides access to all loan and demographic information. Within each customer multiple loans may be created and managed. At a glance the users may look at balance information or see detail of all transactions created for each loan.
e-Centrix Collection System includes a report and form tool allowing each loan organization to develop reports and forms for its specific requirements. On a recovery or as needed basis, the loan activity is generated and statements may be printed.
e-Centrix collection is well integrated into e-CentriX Contact Center Solution enable for preview and predictive dialing activity in order to give the best result for the management to make decision and cost effective.
e-Centrix is designed under an open architecture, flexible, expandable and reliable. Each component is analyzed and based on its function accordingly to operational process to be effective and efficient.
• Web based application.
• Complete features of collection process.
• Manual, Preview, and Predictive Dialling.
• Outbound call status automatic detection.
• Integrated with e-mail, fax and SMS
• Integrated with Recording and IVR Module.
• Integrated with Back-office server.
• Support billing system.
• Multiple level of user authority and security.