Today communication with customers becomes seemless, company must eliminate disperation system to handle call, chat, email and text. Customer will be happier with less waiting time, less frustation and enjoying to contact via their preferred methode of communication. The system will improve contact center efficiencies with service level management and reporting across all interaction media. And for agents will have what they need to be more helpful, more efficient and more motivated
1. Real-time monitoring of all multimedia agents and queues.
2. Automated routing of email, web chat, fax, SMS and walk-in medias to the longest idle agent
3. Historical reporting of all media types.
4. Text editor for recording communication with customers.