IVR System (Interactive Voice Response)
GIFLEX provides package software and hardware, providing IVR capabilities for the Unix, Linux and Windows platform
e-CentriX IVR provides an interface to manages faxes data like fax on demand, fax broadcast, and never busy fax. e-CentriX IVR offers customers and businesses a new level of freedom by enabling them to conduct transaction 24 hours a day, seven days a week.
• Multi-level auto attendant
• Multiple levels of prompts
• Customized Call Flow and Prompt
• Database connection with ODBC link or native driver
• ANI (Automatic Number Identification) detection
• Fax capability like : fax on demand, never busy fax, and fax broadcast
• Fax tone detection
• Transaction – processing applications
• Advanced Feature : Audiotext
• Unified Messaging System Integration
• Text-to-speech (for English only)
• Automatic Speech Recognition