ITS

IVR System


GIFLEX (Graphical Ivr Flow e-CentriX)
Offers a new level of freedom to conduct transaction 24 hours a day, seven days a week

IVR System (Interactive Voice Response)
GIFLEX provides package software and hardware, providing IVR capabilities  for the Unix, Linux and Windows platform

e-CentriX IVR provides package software and hardware, providing IVR capabilities  for the Unix, Linux and Windows platform. Interactive Voice Response (IVR)  applications enable callers to query and modify database information over their  telephone by dialing digits on their telephone. Callers can use their touch-tone pad to input requests to do, such as ordering a product, obtaining a work schedule, or  requesting account balance information, and the database speaks information back to the caller using Text-to-Speech.

e-CentriX IVR provides an interface to manages faxes data like fax on demand, fax  broadcast, and never busy fax. e-CentriX IVR offers customers and businesses a  new level of freedom by enabling them to conduct transaction 24 hours a day, seven days a week.

Features:
• Multi-level auto attendant
• Multiple levels of prompts
• Customized Call Flow and Prompt
• Database connection with ODBC link or native driver
• ANI (Automatic Number Identification) detection
• Fax capability like : fax on demand, never busy fax, and fax broadcast
• Fax tone detection
• Transaction – processing applications
• Advanced Feature : Audiotext
• Unified Messaging System Integration
• Text-to-speech (for English only)
• Automatic Speech Recognition

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