>>> Programming candidates should have at least graduated D3/S1, understanding PHP, MySQL and Linux, 2 years experiences working in related subject.

>>> Sales candidates should have at least experience 3 years in selling IT application solution, understanding cloud computing, working in sales target.

Interested candidates please send your resume to hrd@intelix.co.id

Ecentrixpress enables enterprises or individual to rapidly deploy a call center service, highly secure, instanly scalable using pay per use model. Rather than buying expensive overcapacity, you can “pay-per-use” for technology and services that instantly scale up or down to meet demand — even when demand spikes unexpectedly.

Fax machines no longer occupy prominent space in most offices today. Emails and smart phones have taken many of their tasks. But that hasn’t eliminated the need for the humble fax, particularly in law offices, real estate firms and other places where signatures still need to be affixed and transmitted quickly.

That’s where ecentrixpress comes in.

Its core business is allowing small and midsize businesses to send individual faxes or mass blasts from desktops and smartphones and receiving incoming faxes by email. The company offers its service in any where connected to the internet across the region.

But ecentrixpress isn’t just betting on those pockets of demand remaining for fax services. It consolidates much of the online fax market and adds new services through acquisitions. It now offers virtual phone systems, fax oncloud, etc.

All companies that have customer would need a solution for their contact centers, both for complaints or provide information.

“To this solution, large companies tend to choose this solution from abroad,” said Managing Director Intelix Agung Susanto, Jakarta, Tuesday (19 / 4).

To that end, Agung claimed to adopt cloud computing to optimize services and guarantee the security system internet protocol (IP) property. The company is 100% local content from this ambitious gained recognition from local, said Agung.

It is not without reason. Because large companies such as Telkom, Infomedia, GE Finance, OTO multifinance, Muamalat, ACC Finance, ICON+, Lintasarta as well as other large companies have started to believe the solution offered by the developer of this software.

“Over time, our technology will be increasingly recognized and hopes to enter regional share,” he said. [Mor]

Komitmen Intelix Memberikan Solusi Prima di Usia ke-10

Jakarta, 19 April 2011 – PT Intelix Global Crossing (Intelix) merayakan ulang tahunnya ke-10 di Jakarta hari ini. Intelix adalah perusahaan pengembang software dan system integrator yang fokus pada computer telephony untuk solusi telekomunikasi dan perusahaan. Didukung oleh manajemen dan staff berpengalaman, Intelix memberikan layanan dalam bidang Contact Center dengan brandname e-CentriX.

“Kami bangga dapat memahami kebutuhan setiap pelanggan yang kompleks dan berbeda. Oleh karena itu, kami berkomitmen untuk memberikan solusi yang unik dan khusus dalam menangani masalah setiap pelanggan” dikatakan oleh Presiden Direktur Intelix, Irmawan Sadikin di hadapan sekitar 20 orang calon customer yang juga turut hadir.

Intelix mengembangkan product Contact Center dengan brandname e-CentriX, yang saat ini sudah diimplementasikan di 40 perusahaan di Indonesia. Selain e-centriX, Intelix juga mengembangkan berbagai aplikasi lainnya seperti Que-X, Collection Management System, Voice Logger, SMS Solution, e-centriX Recording, dan IP Contact Center. Product e-CentriX Recording saat ini bahkan sudah diimplementasi untuk 1.500 saluran, sementara IP Contact Center sudah digunakan di 20 perusahaan di Indonesia.

Klien yang ditangani juga dari berbagai bidang, seperti seperti telekomunikasi, perbankan dan finansial, dan lain-lain. Perusahaan yang pernah menggunakan layanan e-centriX ini antara lain Telkom, Excelcomindo, Telkomsel, Infomedia, GE Finance, OTO MultiFinance, Bank OCBCNISP, Bank Buana, Bank Niaga, Bank Mega, BankBukopin, Bank Muamalat, BEI, dan masih banyak lagi.

Semua layanan Intelix didukung oleh staf profesional yang berpengalaman di bidangnya, dengan 24×7 jam technical support. Untuk mendukung bisnisnya di Indonesia, Intelix memperluas operasinya bukan hanya di Jakarta, namun juga ke Bandung dan Surabaya. Setiap kantor dilengkapi dengan fasilitas broadband 24 jam serta hardware dan software yang mendukung segala layanan.

Pada tahun 2011 Intelix memperkenalkan product baru yaitu e-CentriXpress yang merupakan solusi Hosted Contact Center berbasis Internet yang memberi kemudahan bagi pelanggan dalam implementasi call center secara cepat dan ekonomis serta kemudahan operasional dan maintenance.

“Ke depannya Intelix akan berkembang secara organik mengikuti arah teknologi yang berputar cepat mengikuti pasar yang semakin hari semakin dinamis, efisien dan realistis. Tanpa
mengurangi semua itu, Intelix ingin memulai dengan menguasai pasar lokal dengan dukungan dari industri lokal untuk dapat terus diakui di regional dan seterusnya di dunia. Jika kita bisa mengakomodasi semua kebutuhan pasar secara lokal, mengapa harus mencari dari luar?” ungkap Managing Director Intelix Agung Susanto.

Produk-produk Intelix selama ini terbukti berhasil membantu perusahaan dalam menjalankan bisnisnya dengan lebih baik. Hal ini turut dirasakan dari salah satu klien mereka Summit OTO Finance dan OTO Multiartha yang sudah menggunakan system e-centriX untuk kebutuhan Desk Collection sejak tahun 2006.

“Saat ini penggunaan kami sudah hampir mencapai 100 seats dari awalnya hanya 20 seats. Sistem aplikasi dan telephony yang disediakan e-CentriX telah sangat membantu operasional tim dalam aktivitas collection sampai ke kantor cabang kami, sehingga pekerjaan kami menjadi lebih efisien dan efektif,“ ujar Jan Formen, Call Center Group Departement Head, PT Summit OTO Finance/PT OTO Multiartha.

Dalam kesempatan yang sama, Intelix sekaligus menginformasikan bahwa beberapa waktu ke depan, mereka akan meluncurkan salah satu produk unggulan yang merupakan hasil kerjasama dengan CBN. Produk terbaru ini akan mengusung sistem komputasi awan (cloud computing).

——

Tentang Intelix
Didirikan di Jakarta pada April 2001, PT Intelix Global Crossing adalah perusahaan pengembang software dan system integrator yang fokus pada computer telephony untuk solusi telekomunikasi dan perusahaan. Didukung oleh manajemen dan staff berpengalaman, Intelix memberikan layanan dalam bidang Contact Center dengan brandname e-CentriX.

Intelix memiliki kantor di Jakarta, Bandung, dan Surabaya dengan fasilitas 24/7 broadband access untuk mendukung layanan kepada pelanggan. Klien Intelix antara lain PT Telkom, PT Excelcomindo, PT Telkomsel, Infomedia, GE Finance, OTO Multi Finance, Bank OCBC NISP, Bank Buana, Bank Niaga, Bank Mega, Bank Bukopin, Bank Muamalat, BEI, dan lain-lain.

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Not all of today’s contact center capabilities are new; what’s new about call-center technology is the ability for these capabilities to be quickly and inexpensively integrated. “Small businesses have always needed call center technology,” insists Chris Lyman, CEO of Fonality. “They’ve just never been able to afford it. Not just the call-center technology, but tying it into your back-office systems has been heinously expensive.”
Twenty years ago, telephone company equipment was proprietary — both the hardware and software were created solely for the use of the telephone company, so that when you wanted to integrate computer equipment with telephone equipment (known as computer-telephony integration, or CTI), the costs were exorbitant because the computer systems were probably proprietary as well, so you needed programmers who understood the intricacies of not one but two arcane systems.
In recent years, considerable change has taken place. Call center software runs on industry-standard servers, just as databases do; integrating applications is much simpler than it used to be. Even more important, most telephony systems now also run on industry-standard servers, rather than on proprietary hardware.
Finally, the convergence of voice and data networks — on which voice transmissions use the Internet protocol — makes call-center integration even less complicated, and less expensive to implement.
At the same time that voice and data networks have converged, specialized call-center capabilities have been integrated as well. At one time, you may have had to separately purchase automatic call distribution (ACD) software, which distributes calls into queues for agents, and integrate it with IVR software, which, as noted, routes calls to the appropriate department. It seems silly now, but Bern Elliott of the analyst firm Gartner notes that a major shift in the last few years has been for vendors to offer a full portfolio of such products. “The differences between the products have been reduced, and people want to get them through a single vendor or through a partnership,” he says.
“Any vendor that you select now comes with the complete package,” notes Dan Coen, vice-president of call centers for CallSource, which offers call-center services on an outsourced basis. “You should be leery of a niche player, not because they won’t do that particular thing well, but because they can’t scale” as you need to add capabilities.
And that integration, insists Bern Elliott of the analyst firm Gartner, is what a call center is about. “It’s people supporting people. All you really need is for the most basic call center is a person and a phone. People get so caught up in the technology that they forget what’s important.”