eCentrix Office
About Us

Building Smarter
Customer Interactions
Since 2001

Business Automation Software. Local Talent, Global Impact.

Empowering 500+ companies across industries to automate, engage, and grow their business effortlessly.

2001
Founded
25
Years in Business
100+
Talented Indonesian Professionals
500+
Solution User
PT Intelix Global Crossing

Who is PT Intelix
Global Crossing?

Founded in 2001. Head office in Jakarta, branches in Bandung and Surabaya.

PT Intelix Global Crossing is the biggest Contact Center System solution and collection system made in Indonesia, known as eCentrix and has been registered with HAKI.

eCentrix has various software products to make easier for companies to manage their business.

Certified under ISO 9001:2015 (Service Quality), ISO 27001:2013 (Data Security), ISO 27701:2022 (Data Protection), ISO 37001 (Anti-Bribery) and “Laik Operasi” from KOMDIGI.

ISO 9001:2015
Quality Management Systems
Service Quality Certified
ISO 27001:2013
Information Security Management
Data Security Certified
ISO 27701:2022
Privacy Information Management
Data Protection Certified
ISO 37001
Anti-Bribery Management System
Anti-Bribery Certified
Laik Operasi
Operational Worthiness Certificate
Certified by KOMDIGI
PT Intelix Global Crossing

Vision & Mission

Vision

  • 1

    To Become a leading Contact Center, Collection, and newest solution provider technology company

  • 2

    To become the dream of job seekers

  • 3

    To contribute for developing the country

Mission

  • 1

    Implement Good Corporate Governance, Innovative, Growth, Corporate Culture

  • 2

    Preparing and executing IPO

  • 3

    PT Intelix Global Crossing is committed to sustainable journey towards achieving Net Zero Greenhouse Gas Emissions by 2050.

What We Stand For

Our Core Values

Integrity

We hold ourselves to the highest ethical standards in every solution we deliver.

Innovation

We push the boundaries of technology to keep our clients ahead of the curve.

Partnership

We build long-lasting relationships that grow alongside our clients' success.

Excellence

Every product ships with 99.9% uptime SLA and ISO-certified quality assurance.

PT Intelix Global Crossing

The Journey

2001 - 2008

Office : Jakarta, Indonesia
25 Employees
Basic Call Center System
Basic Telemarketing System
Our Partner:
Banking, Government

2009 - 2015

Office: Jakarta, Surabaya, and Bandung
Over 50+ Employees
Contact Center Solution
Telemarketing System
Telecollection System
Our Partner:
Banking, Government, Travel Agent

2016 - 2025

Office: Jakarta, Surabaya, Bandung, Kuningan
Over 140+ Employees
Contact Center Solution
Smart Telemarketing System
Collection Management System
Intelligent Enterprise Automation Platform with Adaptive AI
Our Partner:
Financial Service Industry, Health Care, Insurance, Retail, Ecommerce, Online Travel Agent, Automotive. Government. Telco, ISP, BPO

Ready to Work With Us?

Join 3,000+ businesses that trust eCentrix to power their customer engagement and collection operations.