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Omnichannel customer service center solution that integrates telephone, email, live chat, and social media into one intelligent platform for the best customer experience.
eCentrix Contact Center Helpdesk is an integrated omnichannel platform designed to help your business manage customer interactions from various communication channels — telephone, email, live chat, WhatsApp, and social media — in one intuitive dashboard.
With AI-powered routing, auto-response, and real-time analytics features, your team can respond to customers faster, improve first-call resolution, and deliver a consistent customer experience.
Choose the right package — from main features to add-ons and custom requests.
Core features available in all eCentrix packages.
Expand platform capabilities according to your business needs.
Developed specifically for your company's unique needs.
Customers connect via their preferred channel — phone, WhatsApp, email, or chat.
The AI system automatically identifies needs and routes to the best agent.
Agents provide service supported by a knowledge base and complete customer history.
Interaction data is analyzed to continuously improve service quality.
Hover over features to see connection details
eCentrix
Platform
Configurable Ticketing
Configurable ticketing system according to your business flow — automatic from creation to resolution.
Multi-Channel
WhatsApp, Email, Instagram, Telegram, Twitter/X, Facebook, Live Chat, Voice & more in one inbox.
Single Monitoring
Monitor all agent and channel activities in one unified view in real-time.
Escalation & Notif
Automatic escalation based on SLA & priority. Real-time notifications to supervisors and related agents.
Real-Time Dashboard
Interactive dashboard: AHT, FCR, CSAT, abandonment rate, agent productivity per channel.
Custom Report
Create custom reports according to business needs — export to Excel, PDF, or integrate into BI tools.
Backend Integration
Integrate CRM, ERP, billing systems, & third-party apps via REST API and Webhook.
Historical Data
Access complete history of every customer interaction across channels for personalized service.
AI Add-on Features
Data Analytic, Email Classification, Product Recommendation, Chatbot, Voicebot, Voice to Text.
Message Blast
Send mass messages via WhatsApp, Email, SMS, or Voice Blast to thousands of customers at once.
Customer Profile
Display complete customer profiles — history, preferences, and interaction history right next to the conversation.
Antarmuka yang intuitif, modern, dan dirancang untuk memaksimalkan produktivitas agen Anda.
Centralized monitoring dashboard — monitor all agents, queue status, and conversation volume across channels on a single screen.
Contact our team today and get a free consultation and a live demo of the eCentrix Contact Center system.
