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Integrated billing management platform for desk collection and field collection that maximizes debt recovery rates with structured and automated approaches.
Struggle with
IDC Financial Insights highlights the strategic advantage of AI tools in optimizing collection efforts.
Without a CMS (Collection Management System), the recovery rate for overdue debts typically hovers around 50–60%, as opposed to the 70–85% achievable with a modern system*
Struggle with
Traditional debt collection processes are labor-intensive and inefficient, costing $15–25 per account.
CMS (Collection Management System) reduces this cost to $5–10 per account through automation*
Struggle with
Without a CMS (Collection Management System), collection agents handle only 100–200 accounts each, compared to 400–600 accounts with DCS automation.
*) Research by Independent Consulting & eCentrix Research and Development Team
End-to-end capabilities to manage, track, and optimize your collection operations.
Setting up the parameters that are needed to be used to cluster the accounts for collection strategy with auto job (daily, monthly, specific date or date range) preferences.
Setting up the value that needs to be input after following up the customer.
Setting up the parameters for promise to pay that will validated when agents input the follow up result.
Allow the user to set up warning letter and other letter that relevant to collection.
Creating the template and schedule of notification (SMS, email, Whatsapp) to the accounts.
Excluding the accounts or certain phone number due to some reasons.
Creating the voice blasting template, schedule and configuration to the accounts.
Structured workflow to manage the repossession process from warning letters through asset auction.
Generating auto warning letter to customer.
Generating the repossession authorization letter to the person before executing the asset.
Input processing when the asset is succeeded to be repossessed.
Generating the announcement to customer before the asset will go to auction.
*One Obligor Schema — complete follow-up capabilities in a single integrated view.
Customers data exposure such as: profiling, loan data, etc.
Allow the agent to have integrated with the telephony module (manual, auto and predictive dialer).
Automates routine tasks like follow-ups, reminders, and notifications to ensure smooth, reliable interactions without manual effort.
To allow the user to update or input the follow up result.
To allow the user to send notification by SMS/Email/WA when requested.
To allow the user to add the customer contact (email, address, phone number) without change the original source.
Comprehensive tools to monitor, score, and improve agent performance through recording and analytics.
Setting up the parameters of scoring, finding, development action.
To allow the user to update or input the follow up result.
User can play the respective recording to be scored.
To allow the user to send notification by SMS/Email/WA when requested.
User access the conversation script of the recording.
To allow the user to add the customer contact (email, address, phone number) without change the original source.
Connect with customers through multiple communication channels. Each channel requires specific client-side preparation for seamless integration.
Client needs to prepare the SIP Trunk and telecommunication provider.
Client needs to prepare the WA number with business account to be integrated.
Client needs to prepare the gateway or SMTP server.
Client needs to prepare the Google license to be integrated.
Client needs to prepare the device for installing the dedicated apk and Google License for Location.
Enterprise-grade technology stack powering every component of the Integrated Collection System.
Fully on-premises architecture with dedicated server zones: Internal Area, FARM Area (ETL, DB, Telephony, Dialer, WebApp servers), termination layer, and end-user access via HTTPS/WebRTC.
Contact our team today and get a free consultation and a live demo of the eCentrix Contact Center system.
