Official Certified Partner
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ISO Standardized · HAKI Registered
End-to-end BPO services that allow your business to focus on core competencies while we professionally manage back-office operations, customer service, and other business processes.
eCentrix Business Process Outsourcing brings trained human resources, technology infrastructure, and enterprise-class management systems to manage your business processes — from customer service, back-office operations, to technical support.
With measurable operational standards, clear SLAs, and transparent reporting, we ensure that every process we manage runs optimally and aligns with your business targets.
From customer facing to back-office, we cover all your operational needs.
Trained customer service team that manages 24/7 customer interactions via phone, email, chat, and social media.
Data entry management, document processing, data verification, and business administration with high accuracy.
Technical support team to handle IT issues and your company infrastructure with fast response time.
Regular monitoring and evaluation of interaction quality to maintain service standards and SLA compliance.
Recruitment, training, scheduling, and workforce performance management according to your business operational needs.
Transparent and real-time operational performance reports so you always have full visibility over our services.
With more than 20 years of experience in the Indonesian customer service and business operations industry, we understand what your business needs to grow.
Reduce recruitment, training, and infrastructure costs by up to 40% compared to building your own team.
Adjust workforce numbers according to seasonal needs or business growth without barriers.
Access to a trained talent pool ready to operate with the highest SLA and quality standards.
Free management from routine operational burdens and focus on innovation and business development.
The eCentrix BPO team is ready to be your trusted operational partner. Contact us for a proposal that suits your business needs.